Privacy Policy

PRIVACY POLICY

This Privacy Policy provides a comprehensive overview of the types of Personal Data we collect through our payments, products, and services (“Services”), as well as through our online presence, which includes this website (referred to as “Site” throughout this policy). It also covers services and websites that we enable Internet users to access. This policy outlines how we utilize Personal Data, with whom we share it, your rights and choices, and how you can contact us regarding our privacy practices. Please note that this policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites. We encourage you to carefully consider the privacy practices of those third parties.

WHAT DEVICE INFORMATION DO WE COLLECT?

When you visit the Site, we automatically gather certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

WE COLLECT THE FOLLOWING DEVICE INFORMATION:

- “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit this site.

- “Log files” track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

HOW DO WE USE YOUR DEVICE INFORMATION?

We utilize the Device Information we collect to help us screen for potential risk and fraud (particularly your IP address) and, more generally, to improve and optimize our Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed.

- Name and Contact Information: When you fill in our online form, we collect your full name, company, phone number, email address, and any comments you provide.

- Credentials: When you register for an account, we collect your full name, email address, and account log-in credentials.

- Payment Data: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. Credit card information is not stored on our Site and is handled through PCI-compliant third-party payment processors, gateways, or vendors.

- Other Methods: You may also choose to submit information to us via other methods, including: (i) in response to marketing or other communications, (ii) through social media or online forums, (iii) through participation in an offer, program, or promotion, (iv) in connection with an actual or potential business relationship with us, or (v) by giving us your business card or contact details at trade shows or other events.

- Customer Support and Service: When customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by customers related to such support or service requests. We may also collect call recordings related to support and customer service-related calls.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Facilitate account creation and login process with your consent;

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with educational information or advertising relating to our products or services.

HOW WILL YOUR INFORMATION BE SHARED?

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Services.

HOW IS YOUR INFORMATION STORED AND SHARED?

Customer personal data we collect is securely stored in our database and is accessible only to authorized individuals who possess the necessary credentials. We utilize data hosting service providers located in the United States to host the information we gather, and we employ technical measures to safeguard your data. While we have implemented various safeguards designed to protect your information, it is important to note that no security system is completely impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data, whether during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. In the unfortunate event that your information has been compromised, we will promptly report the situation to you. Glacier Genetics adheres to Payment Card Industry (PCI) data security standard practices. We do not store any credit card data on our servers. All transactions are managed by secure vendors who act as data processors on our behalf.

HOW LONG DO WE KEEP YOUR INFORMATION?

We generally retain your account information indefinitely unless you request its removal. In certain circumstances, we may retain personal data for other periods of time, such as when we are required to do so in accordance with legal, tax, and accounting requirements, or if mandated by a legal process, legal authority, or other governmental entity with the authority to make such a request, for as long as required. In specific situations, we may also retain your personal data for longer periods corresponding to a statute of limitation, ensuring we have an accurate record of your interactions with us in the event of any complaints or challenges.

- Marketing Preferences: If you have chosen to receive marketing emails from us, we retain information about your marketing preferences unless you specifically request its deletion. We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created. This tracking data does not contain personally identifying information.

- Purchase Records: We retain certain aspects of your account information indefinitely to comply with legal obligations and support internal business operations. This information will not be shared with third parties and will be anonymized wherever possible.

- Aggregate Data: Glacier Genetics may also disclose information about you that is not personally identifiable. For example, we may provide our merchants, business partners, or other third parties with reports that contain aggregated data, statistical data, and/or anonymized data.

HOW DO YOU OPT OUT OF MARKETING COMMUNICATION?

You may choose to opt-out of marketing communications at any time by updating your account profile or by using the unsubscribe link included in each email.

HOW CAN YOU REMOVE YOUR PERSONAL INFORMATION?

If you decide that you no longer want access to your Glacier Genetics account, you may contact our Customer Success team and request that your account be removed. This process may take up to 30 business days and will involve the removal of your personally identifying information from our servers and the disabling of future access to our services via your account. (See “How Long Do We Keep Your Information?” above for specifics.)

FOR CALIFORNIA RESIDENTS:

LIMITATION ON YOUR RIGHT OF ACCESS AND DATA PORTABILITY

We may share De-identified, Aggregate Information, which is information that has been stripped of your name and contact information and combined with information of others so that you cannot reasonably be identified as an individual, with third parties. Aggregate Information is different from "Individual-level" information and is not personal data because it does not identify any particular individual or disclose any particular individual’s data. Aggregate information is not personal data, and therefore is not subject to Right of Access or Right to Portability under the GDPR.

DO WE COLLECT INFORMATION FROM MINORS?

The Site is not intended for use by individuals under the age of 21 years, and Glacier Genetics does not knowingly collect, store, share, or use the personal data of individuals under 21 years old. If you are under the age of 21 years, please refrain from providing any personal data, even if prompted by the Sites to do so. If you are under the age of 21 years and have provided personal data, please notify Glacier Genetics or ask your parent(s) or guardian(s) to notify Glacier Genetics, and we will delete all such personal data.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

For more information, contact us.

• E-mail: glaciergenetics@gmail.com 
• Phone: 86-4-MY-SEEDS 
• Mailing Address: PO BOX 9833, KALISPELL, MONTANA 59904